Managed service provider Logicalis Australia separated and rebuilt the Active Directory for Western Health Victoria after winning a tender.
Western Health operates four public hospitals, including Sunshine – which includes Joan Kirner Women’s and Children’s –, Footscray, Williamstown and Bacchus Marsh.
In addition to this, it also operates Sunbury Day Hospital, Hazledean Transition Care in Williamstown, Melton Hospital, Melton Health and Community Services, Bacchus Marsh Community Health Center, Caroline Springs Community Health Center and the Grant Lodge Residential Aged Care at Bacchus Marsh.
After Western Health onboarded 3,000 new employees over a 12-month period, it was about to embark on a major merger project, which made its old Active Directory a major hurdle.
When Western Health asked for help moving from an Active Directory shared with two other major hospitals to one of its own.
As the outbreak of COVID-19 began to impact the state of Victoria, Western Health moved some of its working models to remote control.
Faced with such rapid change, Western Health relied on Logicalis Australia to complete the highly complex project and address the additional new and unforeseen challenges the pandemic presented.
Logicalis Australia’s Head of Healthcare, Sam Psathas, said one of the results of rebuilding Active Directory was that it acted as a catalyst to further modernize the business, particularly around the place of digital work.
“Importantly, Western Health has a significantly improved security posture, and its identity system for onboarding and departing staff can now be virtually instantaneous,” Psathas said. “It’s an infinitely better user experience with single sign-on and identity for all internal systems – instead of having to remember about 15 separate user IDs and passwords before.”
The aim was to avoid unnecessary change for staff, who navigated the delivery of quality healthcare to patients in a new, remote setting.
“With all that going on, we also encountered supply chain issues, due to the semiconductor crisis, and were feeling the effects of the significant pressure on our staff,” the services director said. of Western Health digital technology, Cameron McBride.
“Logicalis was able to ease the pressure, thanks to its strong healthcare expertise and understanding of what is required to run a 24 hour emergency department. They were also able to organize the work around our merger. The Logicalis team was accommodating and never took a rigid view when a challenge presented itself.
Last year, Logicalis provided healthcare provider Peninsula Health with infrastructure to support remote work and telehealth services to ensure continuity during the ongoing COVID-19 pandemic.
The infrastructure, which uses Citrix Cloud on Microsoft Azure, enabled Peninsula Health to deploy secure digital workspaces while providing a location for sensitive applications, desktop and data resources to be stored in the cloud.
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