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Nevada exchange promotes two longtime employees to leadership positions

CARSON CITY, NV – Two longtime employees have been promoted at the state agency, The Silver State Health Insurance Exchange (Exchange), including Janel Davis as new Chief Operating Officer (COO) and Katie Charleson as the new Communications Officer. The announcement comes shortly after former COO Ryan High was named the Exchange’s new chief executive earlier this year.

The Silver State Health Insurance Exchange is the state agency that operates the online health insurance marketplace, NevadaHealthLink.comthat connects Nevadans to comprehensive and affordable health and dental plans.

Before Davis assumed her role as COO, she served as Director of Communications for seven years, managing the Exchange’s marketing and advertising operations during the open listing and special listing periods. She also played a pivotal role in developing integrated communications strategies and outreach campaigns and worked closely with Nevada’s diverse media and journalist landscape. Prior to joining the Exchange, Davis worked in the Nevada State Legislature as a committee secretary on the Assembly Committee on Health and Human Services and Commerce and Labor, as well as education and transport committees. She graduated from the University of Nevada, Reno with a Bachelor of Arts in Communications.

As Chief Operating Officer, Davis will assist the Executive Director in establishing the Exchange’s strategic priorities in consultation with the agency’s board and staff. She will also oversee the Quality Assurance team and contracted call center team of over 50 people to ensure consumers receive appropriate and reliable registration support.

“After seven years in communications and marketing, I am excited to continue working at the Exchange and ensuring that all Nevadans have access to quality, affordable health insurance, Davis said. “As Chief Operating Officer, my top priority is making sure Nevadans can take advantage of free enrollment assistance and get the support they need to purchase health insurance with a plan that meets their family’s health and budget needs.”

Charleson has worked at the Exchange since 2019 as a Marketing Assistant and IT Analyst, where she supported the communications department through marketing strategy and monitoring systems within the platform, in especially during peak hours such as during open registration. Now, as the new Head of Communications, she will manage communications efforts with the Exchange’s PR and marketing providers, including Abbi Agency, Marketing for Change and Ericka Aviles Consulting; and provide strategic oversight of internal and external communication messages.

“The work that the dedicated employees of the Exchange do is important and personal to me,” Charleson said. “I’m excited to become the new communications manager and lead strategic efforts to reach Nevadans with important messages about the exchange and registration.”

Both Davis and Charleson played a significant role in the Exchange’s most recent and successful open listing period, with more than 100,000 Nevada residents using Nevada Health Link to access comprehensive and affordable health insurance. For more information about free registration assistance, call 1-800-547-2927 or


ABOUT NEVADA HEALTH LINK: is the online insurance marketplace operated by the Silver State Health Insurance Exchange (Exchange), which was established by Nevada Revised Statutes (NRS) in 2011 by the State of Nevada and began operations in 2013 on the belief that all Nevada residents deserve access to health insurance. In 2019, the exchange moved away from the federal marketplace,, and became a fully operational state-based exchange (SBE) in time for its seventh Open Listing Period (OEP). This is the fourth year Nevada Health Link has operated as a state-based exchange. connects eligible Nevada residents to budget-friendly medical and dental coverage and is the only place eligible consumers can receive federal tax credits to help cover premium costs. For more information or to see if you are eligible, visit our website; subscribe to Nevada Health Link’s Blog and Youtube channel; like them on Facebook or follow Twitter, instagram and ICT Tac. Nevada Health Link continues to encourage consumers to use the free assistance of a licensed enrollment professional by calling 1-800-547-2927 or visiting